Frequently Asked Questions
Everything you need to know about shopping at Cross Stitch
What are your shipping times and costs?
We offer standard shipping within 3-5 business days and expedited shipping within 1-2 business days. Shipping is free on all orders over $75.
How do I determine the right size for me?
Each product page features a detailed size guide. We recommend measuring your favorite garment and comparing it to our size chart for the most accurate fit.
What is your return and exchange policy?
You can return or exchange any unworn, unwashed items with original tags within 30 days of delivery. Please use our online portal to initiate a return label.
Do you offer international shipping?
Yes, Cross Stitch ships to over 50 countries worldwide. International delivery times vary depending on the destination and customs processing.
How should I care for my Cross Stitch garments?
To maintain the quality of our fabrics, we recommend washing in cold water with similar colors and laying flat to dry. Specific care instructions are located on the inner label of each piece.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.